Kenners is Dutch for someone with knowledge of a specific subject. Kenners.nl is an online department store with several different specialized webstores. Each of them is for a specific niche, under the guidance of at least one "Kenner", supported by a team of customer care specialists. Our aim is to provide a wide selection of high quality products, clear communication, excellent customer care and reliable delivery of your order; done with the best price and service. Our slogan is: "Knowledge makes the difference!". We know our products and give you good advice and recommendations based on your specific situation. We don't just offer excellent service before your purchase, but also after the sale we continue to offer support and care.
That is the reason we take great care of your customer experience and settle for nothing less than 100% customer satisfaction. We will assist you by phone, email or chat and are happy to give you personal advice on request. This advice is based on our own personal experience with our products.
We also offer custom tailered service for professionals that already know exactly what they want, for example VAT free ICP invoices for our international customers.
International customers with a valid European vat number do not have to pay VAT on their order by using the Dutch vat directive (Article 138, Guideline 2006/112/EG). This proces is fully automated: when you checkout as a business customer with a valid number and international shipping address, we automatically verify your vat number in the VIES database, so you can proceed with your order instantly without btw / VAT.
Excellent service starts with excellent availability, therefor we are ready to answer your calls, e-mail and live chat as much as possible ensuring a swift response. Also after you have made your purchase we do not ignore you! We always aim to provide pro-active communication.
Visit our opening hours and contact options.
Please note: it's not possible to visit without appointment because we don't hold stock in our office.
Pickup is only possible with an appointment.
You can pay by card at our office.
Address: Librije 38 2907 JA, Capelle aan den IJssel
Phone: +31 (0)85 301 2306