Our accessibility

Below you will find an overview of our office hours and accessibility.
Question about an order? Keep your order number at hand.

We are available by phone and e-mail on weekdays from 10:00 to 17:00.
We are closed on weekends.

Contact Connoisseurs

Helpdesk: faster answers to your questions!

In our online help desk, you can ask us a question that will search directly for answers in a growing knowledge base based on your description of the problem. We regularly hear that the solution was already shown before the email was sent. And if the answer is not yet available, you can count on personal help from one of our experienced Experts.

Try it for yourself! Click here to go to the Kenners Helpdesk .

Report a return or defect?

Do you want to return a product or report a defect? Read the conditions here and follow the instructions.
Unfortunately, return reports via telephone or chat cannot be processed.